Refund policy
Return & Refund Policy
Effective Date: 08/11/2022
Thank you for shopping with DARLINGS. We are committed to providing high-quality products and a smooth shopping experience. Please read this policy carefully before making a purchase.
By placing an order with DARLINGS, you confirm that you have read, understood, and agreed to the terms outlined in this policy.
All Sales Are Final
Due to the nature of our products and to maintain strict quality and hygiene standards, all sales are final. We do not accept returns or exchanges once an order has been delivered.
This policy allows us to ensure that every product our customers receive is brand new, unused, and sealed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will gladly help resolve the issue.
To be eligible for assistance:
• You must contact us within 7 days of delivery
• The item must be unused and in its original packaging
• You must provide clear photo or video evidence
Please email support@shopdarlings.store with the following:
• Your order number
• A description of the issue
• Supporting photos or videos
Our support team will review your request and determine the appropriate resolution, which may include a replacement or refund at our discretion.
Refund Eligibility
Refunds will only be considered under the following conditions:
• The item arrived damaged or defective
• The wrong item was sent
• The issue was reported within 7 days of delivery
If approved, refunds will be issued to the original payment method used during purchase.
Order Cancellations
Orders are processed quickly to ensure fast fulfillment. Because of this, orders cannot be canceled once they have been processed or shipped.
If you need to request a cancellation, please contact us immediately after placing your order.
Delivery Confirmation
Once a shipment is marked delivered by the shipping carrier, the order is considered successfully delivered.
DARLINGS is not responsible for lost or stolen packages after delivery confirmation. Customers are responsible for ensuring they provide a secure delivery location.
If a package is marked delivered but cannot be located, customers should contact the shipping carrier directly.
Customer Address Responsibility
Customers are responsible for entering the correct shipping address at checkout.
Orders shipped to the address provided by the customer are considered fulfilled. DARLINGS is not responsible for packages delivered to incorrect addresses entered during checkout.
If an address mistake is discovered, customers must contact us immediately before the order is shipped.
Processing & Shipping Time Agreement
By placing an order with DARLINGS, customers acknowledge and agree to the processing and shipping timeframes stated on the product page and checkout page.
Shipping times are estimates and not guarantees. Delays caused by shipping carriers, customs, weather conditions, or global logistics disruptions are outside of our control.
Chargebacks & Payment Disputes
Our support team is always available to resolve any issues quickly and fairly.
If you experience a problem with your order, please contact support@shopdarlings.store before filing a dispute with your bank or payment provider.
By completing a purchase with DARLINGS, you agree to contact our support team first to attempt a resolution.
Submitting a fraudulent chargeback after receiving a product may result in:
• Permanent banning from future purchases
• Evidence submission to payment processors
• Investigation by the relevant financial institutions
For every order, we maintain transaction records, delivery confirmations, fraud screening results, and customer agreement to store policies.
Agreement to Store Policies
By completing a purchase on our website, you confirm that you have read, understood, and agreed to our Return & Refund Policy, Shipping Policy, and Terms of Service.
Contact Us
For any questions regarding your order or this policy, please contact:
Thank you for shopping with DARLINGS.